Order Labels Setup

This App supports Brother QL-710W/QL-720NW/QL-800/QL-810W/QL-820NWB  label printer, which you can purchase online or from local Office Depot or Staples stores.

If you use QL-800 or QL-810W printer, please turn off "Editor Lite" light on the printer. You also need Reboot Clover POS once after connect QL-800 series printer to its USB port.

QL-800 printer doesn't work with Clover Flex or Clover Mobile because these devices don't have USB port.

Once you get the printer, simply connect it to Clover Station's USB port with the USB cable that comes with the printer, and install one of the following 10 types of labels:
  • DK-1204 (0.66" x 2.1" or 17 mm x 54 mm)
  • DK-1209 (1.1" x 2.4" or 29 mm x 62 mm)
  • DK-1201 (1.1" x 3.5" or 29 mm x 90 mm)
  • DK-1208 (1.4" x 3.5" or 38 mm x 90 mm)
  • DK-1202 (2.4" x 3.9" or 62 mm x 100 mm)
  • DK-2113 (2.4" x 50' or 62mm x 15.2m) Clear Film Tape
  • DK-2210 (1.1" or 29mm) Tape
  • DK-2205 (2.4" x 50' or 62mm x 15.2m) Tape
  • DK-2211 (1.1" or 29mm) White Film Tape
  • DK-2212 (2.4" x 50' or 62mm x 15.2m) White Film Tape
  • DK-2251 (2.4" x 100' or 62mm x 30.4m) Black/Red on White Tape (QL-800 series printers only)

Connect Printer by WiFi

If you use Clover Mobile/Flex, you can connect the printer to Clover Mobile/Flex through Wifi Connection. First connect the printer to the network through Wifi, then open the settings page by click on "Settings" menu item.

Check "Connect Printer to Clover by Wifi"

By enabling this option, the app will search for the printer in your wireless network and configure it automatically.

Connect Brother QL-720NW/QL-800/QL-810W/QL-820NWB

If you use Brother QL-720NW//QL-800/QL-810W/QL-820NWB printer, please open the settings page by click on "Settings" menu item.

Tap on "Printer Model" option to select the correct printer model:

Auto Cut Label

If you want to cut each label automatically, please enable "Auto Cut Label" option as following:
  • Open Menu and select "Settings"

  • Check "Auto Cut Label" and click "Done"

Printing Setup

Order Labels app can print label for order line item, which includes customer name, phone number, item name, modifiers and order number, so that you can place the label on the item container such as Coffee cup or Pizza box.

In order to enable the Order label printing, you will first make sure the printer is connected and the correct label size option is saved.
  • Go to Print Order Label setting on Settings page to choose when to print Order Label.

  • You can choose either Print Order label when order is paid, saved, completed, item is added to order , payment is started (Pay button is hit), or never if you don't want to print order label from Register. The default setting is "When order is paid".

  • Then go to Order Label Categories on Settings page to select the categories for items to print.

  • By default, "All Items" is selected, it will print label for all items in the order. If you don't want to print all item, please unselect "All Items".
  • Select the categories that you want to print label for and save. For example as the selection below, only the items belongs to "Food" or "Lunch" category will be printed for order label. If no category is selected, then no order label will print.

  • Now once an order is paid, saved or an item is added, label as below for any order items of "Lunch" or "Food" will be printed automatically.

  • If you enter customer information to order as notes, you can enable "Use Order Notes as Customer Information" option, order notes will be printed as customer information on the label.

  • If you want to print item's alternate name rather than item name, you can enable "Use Alternate Name" option, item's alternate name will be printed as item name on the label.

  • To prevent fraud, you can choose to permit only Admin or Manager to reprint labels by enable "Require Manager's Approval to Reprint" option. Reprinting will require manager passcode.  When this option is enabled on Clover Station one, Mini (1st generation), Mobile, must login as Manager or Admin for reprinting.
  • If you only want Admin or Manager to change label design or printer settings, you can enable "Lock Settings and Design" option.

  • If you want NOT to print label for certain type of orders, please go to "Don't Print Order Label for Selected Order Types" selections on Settings page and pick up the order type(s) that you don't want to print labels for. Only the order types that are not selected in the settings page will get labels. If you want to print  label for all types, don't select any order type there. 

  • Use one of the following label sizes to print order label:
  • DK-1204 (0.66" x 2.1" or 17 mm x 54 mm)
  • DK-1209 (1.1" x 2.4" or 29 mm x 62 mm) - up to 2 lines of modifiers
  • DK-1201 (1.1" x 3.5" or 29 mm x 90 mm) - up to 2 lines of modifiers
  • DK-1208 (1.4" x 3.5" or 38 mm x 90 mm) - up to 2 lines of modifiers, support address
  • DK-1202 (2.4" x 3.9" or 62 mm x 100 mm) - up to 2 lines of modifiers, support address

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