What is Phone Orders app?

It allows you to create and manage Phone Orders for your store. On the main page of the application, you can view all the active phone orders with their pick up times, customer names, phone numbers, order total and the payment status.

  • Using Caller ID device from CallerID.com (Purchased Separately). You will see the notification for incoming calls with caller's phone number and name.

  • You may Tap on the notification to launch Phone Orders app and search for the customer by the phone number.

  • After you answered the phone order call, you can also select "Show Caller ID" button on the page, the caller's phone number and name will be displayed in the dialog box. You can use "Search Customer" button to search the customer database by the phone number.

  • If the customer is found in the database, his/her information will be displayed in the search result. You may either view customer's order history or start the new phone order for the customer.  If the customer is not found in the database, you can use "Add Customer" button to add the customer to the database and then create an order for the customer.
    Note: The Create Order application is same as Clover Register application.

  • In the Customer's order history page, you can see the customer's current open order as well as all the previous completed orders.  If the customer wants to repeat an order from any of the previously completed orders, you may create a new order using the previous order by using the "Duplicate" button.

  • Each order is created with a default 30 minutes pick up time. You can change the pick-up time by selecting the “Pick-Up Time” link and changing the time.
  • You may select a “Delivered By” employee name (if it is a delivery order) in the order detail page.
  • You may also print the Order Receipt in this page. The Pick-Up Time will be printed on Order Receipt so that the kitchen knows when to prepare the food. Payment for the order can be entered by using the "Pay" button..

  • Once the order is paid and picked up. you may select "Close Order" to close the order so the order will be removed from active orders list in the main page.

  • You may print Order Label using Easy Labels app. If Easy Labels app is installed on the station, "Print Order Label" button will be visible on the page. You may select "Print Order Label" button to print order labels.

  • You can also get daily report for all delivery orders from our Multi Store app. The report has the orders total amount, tip amount by each employee.

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