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If a customer declines the appointment by clicking on "No" in the appointment notification email, then the appointment will be marked with a "Declined" icon in both Day view and Agenda view as below:
![](https://i.embed.ly/1/image?url=https%3A%2F%2Fs3-us-west-1.amazonaws.com%2Fscreenshots-7spaces%2Fappointments9.png&key=16b1a988066d11e191834040d3dc5c07)
The customer will also be marked as Declined in the Appointment page:
![](https://i.embed.ly/1/image?url=https%3A%2F%2Fs3-us-west-1.amazonaws.com%2Fscreenshots-7spaces%2Fappointments8.png&key=16b1a988066d11e191834040d3dc5c07)